Retail service
Create an alteration or shipping charge
Add a Service Item with its account mapping and minimum price so it can be used by the relevant sales workflow.
Manage Service Items
Service Items are non-merchandise sales items maintained separately from the normal fashion/item master. Examples can include coupons, gift items, shipping fees, alteration fees and other service-type charges. IMS stores them as service records and uses them in sales workflows, service-value reporting and selected Special Card functions.
Open the screenManage → Service Items
Service Items screen
What is a Service Item?
A Service Item is stored in the IMS item master with Type = Service. Unlike a normal merchandise item, it does not require Style/Color/Size merchandise maintenance. IMS creates the technical service-item structure automatically when the service is saved.
ExamplesThe exact Service Items are company-defined. Typical entries visible in the current master include Gift Coupon, Credit Note, Coupon, Free Promo, Gift Item, Shipping Fees, Alteration Fees and Star Cards Recharge.
Browse Service Items
The list on the left displays the available Service Items by ItemCode and Description. Select a row to show its details on the right.
Service Item fields
| Field | Meaning |
|---|---|
| Item Code | Unique service-item identifier. For a new Service Item, IMS also uses this value as the service barcode. |
| Description | Required English description. |
| Ar. Descrip. | Required Arabic description. |
| Account No. | Required financial/account mapping for the Service Item. |
| Min. Price | Required service selling/minimum price. IMS stores the value as the service's applicable sales price. |
Add a new Service Item
- Click New.
- Enter the required Item Code.
- Enter the English Description and Ar. Descrip..
- Enter the required Account No..
- Enter the Min. Price.
- Click Save.
All five fields are mandatory. IMS creates the Service Item in the main item master with the technical service-item defaults required by the rest of the system.
Edit a Service Item
- Select the required Service Item.
- Click Edit.
- Change Description, Arabic Description, Account No. or Min. Price.
- Click Save.
The Item Code identifies the Service Item and remains fixed while editing an existing record. Click Cancel to leave edit mode without saving the changes.
Relationship with the Items master
Service Items and normal merchandise ultimately share the IMS item master, but they are maintained through different screens:
| Normal Items | Service Items |
|---|---|
| Maintained in Manage → Items. | Maintained in Manage → Service Items. |
| Use Style, Color, Size, Supplier, Brand, Category and other merchandise classifications. | Use a simplified service definition focused on code, descriptions, account and price. |
| Type = Item. | Type = Service. |
How Service Items affect sales reporting
Because Service Items are stored as Type = Service, IMS can separate service revenue from merchandise sales in the reporting layer.
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Main Sales ReportThe Main tab contains Service Only, allowing the report to focus on Service Items instead of normal merchandise.
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Store Sales ReportService sales can appear separately in the Services Amt value while the report calculates the store's other sales KPIs.
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Sales Men/Ladies SalesService sales are exposed separately through Services Amt, allowing salesperson reporting to distinguish service value from merchandise sales.
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Cash ReportThe Daily Cash Closing Report includes a dedicated Services Sales section when applicable.
Relationship with Special Cards
The Service Items screen can also be opened as a selector from the Special Cards Profiles workflow. In that mode, New becomes Select and editing is hidden, allowing the user to choose an existing Service Item as the item used for funding/recharging a Special Card profile.
If no Service Item exists for that purpose, IMS directs the user to open Manage → Service Items and create one first.
Star Cards RechargeA service such as Star Cards Recharge can therefore be maintained once in the Service Items master and then selected by the related Special Cards configuration.
Data-entry rules
- Item Code, both descriptions, Account No. and Min. Price are required.
- Account No. accepts numeric entry.
- Min. Price accepts numeric/decimal entry.
- The Item Code can contain up to 25 characters.
- English and Arabic descriptions can contain up to 50 characters each.
Common tasks
Reporting
Analyze service revenue
Use Main Sales Report → Service Only or the Services Amt fields in store and salesperson reports.
Special Cards
Define the recharge/funding item
Select an existing Service Item from the Special Cards Profiles workflow.